Information about the Snuza HeroMD monitor

1. You can nominate a family for a Snuza HeroMD monitor (if we have them available) whilst enrolling the family onto the CONI programme. Fill in the CONI enrolment form, and ensure you tick the ‘Snuza required’ box. 
2. You will then be sent a link to complete the nomination form. 
3. As the CONI coordinator, you should check that the monitor has arrived with the family. If it hasn’t within five working days from the request, notify the CONI team.

To be eligible, families must be: 

• Eligible for CONI programme support (in line with local CONI guidelines).

As the coordinator, you must assess the practical need and/or family choice:

Practical need: 

• A Snuza HeroMD is the easier or more appropriate option for the family compared to other monitors, or
• The monitor is needed urgently due to a late referral, the baby is already born or there are no other monitors available, or
• The baby is over six months old, and a mattress monitor is not available. 

Family choice: 

• The family expressed a preference for the Snuza HeroMD, after the coordinator explained all options available. 

We may have a supply of free Angelcare AC25-1 monitors available. 

Find out more information about the Angelcare AC25-1 monitor, or read our monitors factsheet for CONI coordinators. 

We carefully select the monitors that we do and don’t use on the CONI programme, to ensure they are helpful to families and don’t add to any existing worries or anxieties.  

All monitors on the CONI programme must be medically certified devices. This ensures they have undergone a rigorous process to meet safety and performance standards. 

We also select monitors that offer less information, rather than more to parents. Some monitors track a baby’s heart rate and oxygen rate for example. A medical professional is needed to interpret a baby’s heart rate and oxygen rate, and we find that measuring too much can actually give families more to worry or become anxious about. 

As a CONI coordinator, it is your responsibility to: 

• Discuss the monitor arrangement with your manager, who should seek local legal/governance advice before you start to talk with families. 
• Assess the family’s suitability for Snuza HeroMD. The coordinator should feel that this is an easier/more appropriate monitor for the family to use than other monitors available. 
• Explain to the family the terms of them receiving a monitor. This can be found in the ‘What do I need to tell the family?’ drop-down below. 
• Follow the nomination and enrolment process correctly. 
• Ensure the monitor has arrived with the family. Notify [email protected] if it has failed to arrive. 
• Discuss the limitations of monitors and reducing the risk of SIDS by ensuring baby sleeps in the same room as their parent/carer, day and night. Our monitors webpage can guide you through this conversation. 
• Discuss what to do if the alarm goes off. This includes basic life support instruction and a plan of helping their baby until help arrives. 
• Gather the parent or carer’s verbal consent to send their name, address and telephone number to The Lullaby Trust – this will not be used for any other reason. 
• More detailed information can be found on our movement monitors factsheet for CONI coordinators. 

• Explain that the monitor is a gift from the distributors of Snuza HeroMD (not the health visiting service or The Lullaby Trust). 
• Explain that the family are responsible for the monitor, and they can keep it. It doesn’t need to be returned to The Lullaby Trust, or their CONI coordinator. 
• Tell the family that the monitor will be sent directly to their home address. Delivery takes approximately five working days from the request. It does not fit through a standard letterbox.  
• Explain that each monitor is given on the understanding that it is for single use, for their baby only. 
• Ensure the family knows that if the monitor is lost/broken, they may be lent another sort of monitor locally. But the offer of a Snuza HeroMD is not usually repeated. 
• Tell the family to log any complaints or problems directly to Snuza and then their coordinator. 
• Explain that a Lullaby Trust/CONI information leaflet will be contained within the monitor box. 
• Advise the family to visit the Snuza website for more information about the monitor.
• We would also appreciate it if you could ask parents if they’re willing to give feedback to The Lullaby Trust via the feedback form at the end of the programme.

1. We receive and review the enrolment form, performing rigorous checks.
2. Send the coordinator a link to the nomination form.  
3. Order and dispatch the monitor to the family. 
4. Respond to any queries regarding non-delivery, keeping the coordinator updated. 

We always keep nominations and feedback documents securely and in-line with GDPR, and advise and support coordinators throughout.