Family days out
Join The Lullaby Trust at a free family day for bereaved families, and meet other bereaved families and Lullaby Trust staff.
We're here to listen
To speak with an understanding listener, please call our Bereavement Support helpline on 0808 802 6868. Alternatively, you can email [email protected] for email support, bereavement support enquiries, or to request a phone call from a Bereavement Support Advisor.
Our helpline advisers understand how hard it can be to talk about what you are going through and are patient and empathetic.
Calls to our helpline are free from all landlines and most mobile phone networks.
Our bereavement support team understand for some bereaved families our safer sleep advice may make reaching out for support feel conflicting. We are here for you whenever you need us, for as long as it feels helpful.
What to expect when you call our helpline
Our lovely Bereavement Support Team is very small. You won’t be going through to a big call centre, but to one person in a quiet, confidential space. We get to know our families well. We care about you and the little one you are remembering.
We’re here to listen. We will gently follow your lead, and support you through the call. Often people are surprised by how freely they can talk once they start. Some people describe feeling lighter afterwards, or relieved that their grief and love felt held.
Begin where you need to. Here are some special things that families gain comfort from sharing:
- Your little one’s name, including any special meaning or story attached
- Who or what they looked like
- The special people in their life
- Their character and what they liked to do
Our privacy policy tells you how we use, store and share any personal data that you might give us.
Helpline opening times
Monday – Friday: 10:00am to 2:00pm
Weekends and public holidays: 6:00pm to 10:00pm
The helpline does not offer a formal counselling service but is a listening service. Open every day of the year, our Helpline Advisers answer during office hours, and at weekends and public holidays the calls are answered by bereaved parents, grandparents, and other relatives. Everyone who contacts our support line will be offered the chance to be put in touch with a befriender.
Speak to a befriender
Befriending is a listening support service that we offer to bereaved family members. Our Team of befrienders are bereaved parents, grandparents and adult family members who can offer support.
Other support
Facebook support group
A closed group where you can meet bereaved families who have experienced the death of a baby or young child, to talk and support each other.
Bereaved dads, partners & co-parents
Advice and support for a bereaved dad, partner or co-parent.
A Lullaby Memorial
A Lullaby Memorial can be a focal point for family and friends to post messages and photos, light candles in remembrance or make a donation in memory.
Having another baby
The decision to have another baby is a very personal one and sometimes you and your partner may not agree about the prospect or the timing.
Seeking bereavement counselling
Bereavement counselling or therapeutic support can be helpful if you are finding things especially difficult or require more in-depth support.