Baby safety helpline

Speak with a baby safety expert. If you have questions about keeping a baby safe, such as safer sleep or infection prevention, we’re here to help.

Call our helpline Email us

Mother multitasking while her baby sleeps peacefully in her arms, speaking on the phone with a thoughtful expression. the quiet balance between caring for a sleeping newborn and handling daily responsibilities

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What to expect when you call our helpline

You can expect a space where you can ask your questions around baby safety in a non-judgemental environment with a knowledgeable baby safety expert.

Who will I speak to?

What can I ask you about?

You can contact us with questions about:

Safer sleep for babies
Sleep products and equipment (though we cannot advise on specific brands, we can tell you what to look out for)
Baby sleep environments
Baby sleep patterns and sleep deprivation
Caring for a baby overnight
Baby safety information you’ve seen online or on social media
Guidance for childcare settings and professionals
Any other concerns or questions about keeping babies safe

How do we use your personal data?

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Helpline opening times

Monday – Friday: 10:00am to 2:00pm

Email our team Call our helpline

Learn more

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Preventing infection

Babies are more vulnerable to infections than older children, especially in their first few weeks. Here you will find the signs and symptoms to look out for that your baby might be unwell.

Baby is laying down smiling and giggling, grasping their hands together. They have light skin and wear a white babygrow.

Baby sleeping products

With so many baby sleeping products on the market it can be hard to know what to choose, so use these guidelines to help you choose safer sleep products for your baby.

A baby sleeping safely on their back in an empty cot. They have one arm by their head, and another on their stomach. They are wearing a blue, polka-dot baby-grow.

Baby sleep patterns

Parents and carers often worry about their babies’ sleep and might try tips or hacks to get them to sleep longer, but these can be dangerous. Learn more about what to expect and baby sleep patterns.