If you would like to talk to someone confidentially and for as long as you need, you can call our Helpline. It is a Freephone number that is free to call from landlines and most mobiles. Our helpline Advisers understand how hard it can be to talk about what you are going through and are patient and empathetic.

Bereavement support 

0808 802 6868

Calls to our Helpline are free from all landlines and most mobile phone networks. The Helpline is open:

Monday – Friday: 10am-5pm
Weekends and public holidays: 6pm–10pm

The Helpline does not offer a formal counselling service but is a listening service. Open every day of the year, our Helpline Advisers answer during office hours, and at weekends and public holidays the calls are answered by bereaved parents, grandparents, and other relatives. Everyone who contacts our bereavement support line will be offered the chance to be put in touch with a Befriender.  For more information about Befriending support, see our Befriending page.