If you would like to talk to someone confidentially and for as long as you need, you can call our helpline. It is a Freephone number that is free to call from landlines and most mobiles.
Our helpline advisers understand how hard it can be to talk about what you are going through and are patient and empathetic.
Contact our helpline
Call 0808 802 6868
or email [email protected]
Calls to our helpline are free from all landlines and most mobile phone networks. The helpline is open:
Monday – Friday: 10am-5pm
Weekends and public holidays: 6pm–10pm
The helpline does not offer a formal counselling service but is a listening service. Open every day of the year, our Helpline Advisers answer during office hours, and at weekends and public holidays the calls are answered by bereaved parents, grandparents, and other relatives. Everyone who contacts our bereavement support line will be offered the chance to be put in touch with a Befriender. For more information about Befriending support, see our Befriending page.
Your personal data
Our support service privacy statement tells you how we use, store and share any personal data that you might give us.