Cancellation and refund policy for online training courses

Access to training materials

Once your payment or purchase order is processed, you will receive an email with a link to access the training materials. We recommend testing the link as soon as you receive it to ensure that you are able to access the content without issue. We understand that technical issues may arise when accessing online content. If you encounter any problems accessing the training materials, please contact us at [email protected] immediately. We will work to resolve the issue as quickly as possible. 

Cancellation

If you wish to cancel your course registration before accessing the training materials, please notify us within 14 days of purchase. Refunds may be considered on a case-by-case basis before access is granted. Once access to the training materials has been provided, cancellations will no longer be eligible for a refund. 

Refunds

Please note that refunds will not be issued for any reason once access to the training materials has been granted. By purchasing the course, you agree that you have been given the opportunity to review the training materials and are satisfied with the content before proceeding with your purchase. 

Access duration and restrictions

Access to the training materials is granted for a period of 90 days. After this period, access is automatically revoked. We reserve the right to remove or limit access to any course or training material if necessary, including for reasons such as policy changes or non-compliance with our terms of use. 

Copyright and use of materials

The training materials provided are for personal use only. The content is protected by copyright and cannot be reproduced, shared, or redistributed in any form without prior written consent from The Lullaby Trust. By purchasing the course, you agree to comply with these terms.