WhatsApp bereavement support

Our WhatsApp support offers a calm, confidential space for anyone over 18 to connect directly with a Bereavement Support Advisor. Available Monday - Friday, 10:00am - 12:00pm.

Message us on WhatsApp

A black woman is sitting in a dark room, with the light from her phone shining on her face. She is crouched at the end of her bed. She looks sad, as though she's been crying.

Illustration of a man in a yellow t-shirt, looking at his phone.

We’re here for you on WhatsApp

If you’ve been affected by the sudden and unexpected death of a baby or young child, reaching out for support can feel incredibly hard. For some people, messaging can feel like a gentler first step.

Our WhatsApp support offers a calm, confidential space for anyone over 18 to connect directly with a Bereavement Support Advisor. We’re here to support and help you process whatever you’re feeling right now, at your own pace.

Click to WhatsApp us between 10:00am and 12:00pm, Monday to Friday. Alternatively, open WhatsApp and message us on 0800 802 6868.

You can reach out to us whether your baby died recently or a long time ago. We aim to support you in a way that feels meaningful and helpful to you.

If you’re wanting to contact us at the weekend or on a public holiday, our bereavement support helpline is available from 6:00pm – 10:00pm.

Message us on WhatsApp

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Is this service for me?

This service may be helpful to you if:

You have experienced the sudden and unexpected death of a baby or young child.
You are supporting a bereaved family member or friend.
You have questions about grief, coping, or support available.
You're a professional who works with bereaved families and you're seeking support for yourself.

Message us on WhatsApp

WhatsApp opening hours

Monday – Friday: 10:00am to 12:00pm*

Please note: This is a live messaging service. Messages are only received and answered during these hours. If you message us outside these times, your message may delete after 24 hours, and we may not see it. If this happens, please message us again when the service is open. There is no limit on how often you can contact us.

*Excluding bank holidays.

Message us on WhatsApp

Frequently asked questions

Who will I be messaging?

What will messaging be like?

There’s no set way messages need to go. You can start wherever feels easiest and take your time before replying.

We’ll respond with care and without judgement, following what feels right for you in the moment. Some people find that being able to message, pause, and come back to their words helps them express things that are hard to say out loud. Others just want to feel that someone is there with them for a while.

However the conversation unfolds, you’ll be met with kindness and respect.

Where do I begin?

There’s no right or wrong place to begin. You might want to say a little about what’s brought you here today, or you might just want to take a moment before typing anything at all.

You might start by sharing a small memory, your baby’s name, or simply how today is feeling. Others begin by saying they don’t know what to say yet. All of this is okay.

You’re always in control of what you share. You can pause, change direction, or stop at any point. We’re here to support you whenever you may need us, whether that’s in the early days, around anniversaries, or long after your child died.

How do you use my personal data?

This service is not able to provide urgent or crisis support

If you are in immediate danger, please call 999.

If you are having thoughts of harming yourself or feel you can’t go on, please contact:

Samaritans on 116 123 or email [email protected]
National Suicide Prevention Helpline UK on 0800 689 5652 (6:00pm–3:30am every day)

You can also contact your GP for urgent support.

Other ways to contact us

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Bereavement support helpline

If you would like the opportunity to talk freely, for as long as required, with a sympathetic and understanding listener, please contact us via our bereavement helpline or send an email.

Get in touch

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Webchat

Our webchat service offers a safe, confidential space to chat to one of our bereavement support advisers online, Monday to Friday 10:00am to 12:00pm.

Get in touch