Befrienders are themselves bereaved parents, grandparents and other relatives, who offer personal support, which is arranged via the Helpline.

Every bereaved family member who contacts our bereavement support line will be offered to be linked with a Befriender.  We know how isolating it can feel to be bereaved by sudden infant death, and sometimes speaking to someone who has been through something similar can be a comfort. We aim to get you in contact with a Befriender within a few days.

We will try to match you to a Befriender based on similar personal circumstances, though this may not always be possible. However all of our Befrienders are ready to listen and support you.

The befriender can contact by phone or email, and can stay in contact for as long as you both agree to.  All our befrienders have been bereaved for over 4 years, and most for many more. They have all been given specialist training on how to be a listening support.

If you are interested in getting in contact with one of our Befrienders please contact our Bereavement Support service by calling 0808 802 6868 between 10am and 5pm on working days, or email

Find out how you can become a Befriender here