Webchat

Our webchat service offers a safe, confidential space to chat to one of our bereavement support advisers online, Monday to Friday 10:00am to 12:00pm.

I'd rather speak on the phone

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Two people facing each other, looking at each other, on a purple background.

Chat with us online

If you’ve been affected by the sudden and unexpected death of a baby or young child, we know that reaching out for support can feel difficult, and sometimes, typing can feel easier than talking.

If you’re looking for someone to chat to online, our webchat service offers a calm, confidential space for anyone over 18 years old, to connect directly with our bereavement support advisers. Our team is here to listen, support, and help you process whatever you’re feeling right now.

We're here to listen

Our webchat service offers a safe, confidential space to chat to one of our bereavement support advisers online, Monday to Friday 10:00am to 12:00pm.

You can reach out to us at any time, whether your baby died recently or a long time ago. We aim to support you in a way which feels meaningful and helpful to you.

You can use webchat if:

You have experienced the sudden and unexpected death of a baby or young child
You are supporting a bereaved family member or friend
You have questions about grief, coping, or the support available
You're a health care professional who works with bereaved families and you're seeking support for yourself

What to expect when you use our webchat

Who will I be chatting with?

Our Bereavement Support Team is very small. You will connect to one person in a quiet, confidential space. Even though it’s online, you’ll be chatting with someone who genuinely cares and who will take the time to get to know you and the baby or young child you are remembering.

What will the chat be like?

We’re here to listen. We will gently follow your lead and support you throughout the conversation. Many people find that typing their thoughts and feelings can feel surprisingly freeing. Some describe feeling a little lighter afterwards, or relieved that their grief and love were heard and held with care.

A man's legs and shoes are walking through grassy, rocky terrain.

Where do I begin?

Begin where you need to. You can type whatever feels right, whenever you are ready. Some special things that families often find comfort in sharing include:

Your baby’s name, including any special meaning or story attached
The special people in their life
Their character and what they liked to do
How you’re feeling today

You never have to share more than you want to. Needs can change over time and can feel very different from one day to the next. We’re here for you in the early days, during difficult moments or anniversaries, and at any time that feels harder, no matter how much time has passed.

How do we use your personal data?

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Webchat opening hours

Monday – Friday: 10:00am to 12:00pm*

If the webchat is open, you’ll see a button below inviting you to start a conversation with one of our advisers. If we are offline, you can still reach us in other ways.

*Excluding bank holidays.

Other ways to contact us

If you prefer to speak on the phone or email, we’re still here for you.

بیریومنٹ سپورٹ ہیلپ لائن: 0808 802 6868.

Monday – Friday: 10:00am to 2:00pm
Weekends and public holidays: 6:00pm to 10:00pm

Support email: [email protected]

We respond with care, understanding and without judgement. We’re with you in grief, and we are here to support you in whatever way feels right for you.

Email our team Call our helpline

More ways to connect with others

Lady sitting at desk on her laptop, with a coffee.

فیس بک سپورٹ گروپ

Our closed bereavement support groups on Facebook provide safe, caring online spaces where you can connect with others who truly understand. Whether you’re a parent, grandparent, pregnant after loss or supporting a loved one, you’re welcome to join the group that feels right for you.

فیس بک سپورٹ گروپ

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Speak to a befriender

Befriending is a listening support service that is offered to all adult family members who have been bereaved. Our team of befrienders are bereaved parents, grandparents and adult family members who can offer support.

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